• purchase on account
  • Send flowers same day*
  • Secure payment
  • Trusted Shops Buyer Protection
  • Free greeting card

FAQs

About FlowersDeluxe

Who is FlowersDeluxe?

FlowersDeluxe is a flower delivery service that always strives to offer the widest and most complete range of fresh bouquets, arrangements and plants. Based in Heikendorf near Kiel, the flower service is run by Peter Karper. 

What is so special about FlowersDeluxe flower delivery?

  • We deliver bouquets by florist or by DHL at lightning speed on request.
  • Our customer service is available around the clock by e-mail and will answer your questions.
  • Through various cooperations we have the possibility to always meet the customer's wishes.

Questions about delivery

Will I receive a confirmation as soon as the flowers are delivered?

Upon delivery by DHL, you will receive a tracking number from us by e-mail. This allows you to track the shipment online at any time. Attention: Please check your spam folder if necessary.

In the case of florist deliveries, you will be informed of the delivery as soon as the florist has confirmed the delivery with us.

Is the delivery by florist or DHL?

On the one hand, you can see this via the category. But for DHL deliveries, the product numbers either start with BS or they contain a long number without letters. For florist deliveries, the product numbers start with BOU (for bouquet), ARR (for arrangements) or PLA (for plants). Another indication is the delivery time, as delivery always takes at least 1 - 2 working days.

You will find the product number under the name of the product.

All funeral floristry products are processed by a florist.

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The recipient is not at home on the requested date. What can I do?

When our florist delivers the flowers, he or she will either deliver them to your door or to a neighbour's house. You can indicate your preferences in this regard during the ordering process.

For delivery by DHL: Enter your tracking number on the DHL website. There you can either specify a drop-off location or have the flowers delivered to your neighbour.

What does the delivery cost?

Flowers by DHL: €5.95 Delivery is Monday to Saturday between 8am and 6pm. Delivery by DHL on the requested date may be delayed by one working day. For an important occasion such as a birthday, please choose delivery by florist.

Flowers by florist: €6.00 delivery fee and a €5.95 service charge apply. If you order flowers by florist, we guarantee same-day delivery. Provided you order in time before 14.00.

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Questions about the user account

How can I create a personal user account?

Go to My account and click on Register now. Here you can complete the data, enter your personal password and directly enter your preferred delivery address. Then confirm your registration by e-mail using the link provided. 

What advantages does a personal account offer me?

A personal account helps you order faster. You do not have to enter the sender's data every time. You also have the option of managing your newsletter subscription directly. Another advantage is that you can view your orders at any time. 

Questions about ordering flowers

Our ordering process in three simple steps

If you already have a customer account, it is best to log in before you place your order. Here you can easily transfer delivery addresses from your address book and thus easily order flowers.

Step 1 - the desired item
Click on the product you would like to send and select the desired price category. If you wish, add extras such as chocolates, sparkling wine or a vase. Now place the item in the shopping basket and either proceed to checkout or discover more items in our range.


Step 2 - the ordering process

First enter your data. Immediately afterwards, enter all the necessary information of the flower recipient. Now click on Continue to select the desired payment option. Sofortüberweisung, PayPal Plus or prepayment are currently available.

You have already reached the last page. Here you have the following options before you complete the purchase.

Subscribe to our newsletter with one click.
Include special notes for the delivery person.
Write your personal greeting message so that your gift becomes very personal.
Then check all the data again and complete the order.

- Your flowers are now on their way!

And don't forget, if you come back and want to send flowers with FlowersDeluxe in the future, register with an account with us.

Can I send flowers anonymously?

At FlowersDeluxe, confidentiality and data protection have the highest priority. We will not tell the recipient who sent the flowers. If you do not wish to remain anonymous, you are welcome to leave your name in the greeting card text. So yes - with FlowersDeluxe it is 100% safe to send flowers anonymously. 

What payment methods does FlowersDeluxe offer?

The following payment methods are available to pay online and securely at FlowersDeluxe:

PayPal Plus: includes PayPal, direct debit, credit card (Visa, Mastercard), purchase on account.
Sofortüberweisung: With the TÜV-certified payment system Sofort you can pay easily and securely with your usual online banking data thanks to PIN &TAN, without registration.
Prepayment: Our account details will be sent to you by e-mail directly after you have placed your order. Simply transfer the money and receive the goods as soon as we have received the money.

I would like to send a flower greeting, but how can I send the personal text?

You can add your free card text in the order process under "Check & Order". Send your personal Christmas greetings, birthday wishes or add a well-known quote. The included card text is free of charge for you. 

Ich habe keine Bestellbestätigung erhalten?

Die Bestellbestätigung wird immer automatisch an deine E-Mail-Adresse gesendet. Sollte diese nicht im Posteingang aufzufinden sein, siehe bitte im Spam-Ordner nach. Auch dort ist nichts zu finden? Dann kontaktiere uns gern per E-Mail. 

FlowersDeluxe Guarantee

Freshness guarantee?

Our bouquets and plants are always absolutely fresh. This is guaranteed by our florists, but also by our partners when it comes to sending flowers via DHL. For this reason, we can promise you a 7-day freshness guarantee with every order.