Privacy Policy

Data protection declaration

The party responsible for data processing is:
Patrick Karper
Teichtor 52
24226 Heikendorf
Germany
0431 / 23 989 102
Kundenservice@flowers-deluxe.de

Thank you for your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about the handling of your data.

1. access data and hosting

You can visit our website without providing any personal data. Each time a website is accessed, the web server only automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access.

This access data is analysed exclusively for the purpose of ensuring trouble-free operation of the site and improving our offer. In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in the correct presentation of our website, which are overriding in the context of a balancing of interests. All access data will be deleted no later than seven days after the end of your visit to the site.

Hosting services by a third-party provider

As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. All data that is collected as part of the use of this website or in the forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers only takes place within the scope described here.

This service provider is located within a country of the European Union or the European Economic Area.

2. data collection and use for contract processing,contacting and opening a customer account

We collect personal data if you voluntarily provide it to us as part of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are labelled as such, as in these cases we require the data to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR for contract processing and processing your enquiries.

If you have given your consent to this in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.
After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. Deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.

3. data transfer

In order to fulfil the contract in accordance with Art. 6 para. 1 sentence 1 lit. b GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we will pass on the payment data collected for the processing of payments to the credit institution commissioned with the payment and, if applicable, to the payment service provider commissioned by us or to the selected payment service. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the privacy policy of the respective payment service provider applies.

4. e-mail newsletter and postal advertising

E-mail advertising with registration for the newsletter
If you register for our newsletter, we will use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR.

You can unsubscribe from the newsletter at any time, either by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.

The newsletter is sent as part of processing on our behalf by a service provider to whom we pass on your e-mail address for this purpose. This service provider is located within a country of the European Union or the European Economic Area.

Postal advertising and your right to object

In addition, we reserve the right to use your first and last name and your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in a promotional approach to our customers in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR.

The advertising mailings are provided as part of processing on our behalf by a service provider to whom we pass on your data for this purpose.

You can object to the storage and use of your data for these purposes at any time by sending a message to the contact option described below.

5 Cookies and web analysis

We use so-called cookies on various pages to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research. This serves to safeguard our legitimate interests, which predominate in the context of a weighing up of interests, in an optimised presentation of our offer in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR. Cookies are small text files that are automatically stored on your end device. Some of the cookies we use are deleted again at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies). The duration of storage can be found in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies for certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. These can be found for the respective browsers under the following links

Internet Explorer™
Safari™
Chrome™
Firefox™
Opera™
If cookies are not accepted, the functionality of our website may be limited.

Use of Google (Universal) Analytics for web analysis
If you have given your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, this website uses Google (Universal) Analytics for the purpose of website analysis. The web analytics service is provided by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland.(www.google.de). Google (Universal) Analytics uses methods that enable your use of the website to be analysed, such as cookies. The automatically collected information about your use of this website is usually transmitted to a Google server in the USA and stored there. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. The anonymised IP address transmitted by your browser as part of Google Analytics is not merged with other Google data. Once the purpose and use of Google Analytics by us has ceased, the data collected in this context will be deleted.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can revoke your consent at any time with effect for the future by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de. This will prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google.

As an alternative to the browser plugin, you can click <a href=""javascript:gaOptout()"">this link</a> to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you will be asked to give your consent again.

6. online marketing

Google AdSense
Our website markets space for adverts from third-party providers and advertising networks via Google AdSense. These adverts are displayed to you in various places on this website. If you have given us your consent in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, the so-called DoubleClick cookie is set by Google as part of the integration of Google AdSense.

This enables the display of interest-based advertising by automatically assigning a pseudonymous user ID, which is used to determine interests based on visits to this and other websites. The data collected in this context will be deleted after the end of the use of Google AdSense by us.

Google AdSense is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland(www.google.de).
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here: https://www.privacyshield.gov/list. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
You can revoke your consent at any time with effect for the future by deactivating the DoubleClick cookie via thislink. You can also obtain information from the DigitalAdvertising Alliance about the setting of cookies and make settings for this.

Google Ads Remarketing
We use Google Ads to advertise this website in Google search results and on third-party websites. For this purpose, the so-called remarketing cookie is set by Google when you visit our website, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you visit. This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in the optimal marketing of our website in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR. After the end of the purpose and the end of the use of Google Ads Remarketing by us, the data collected in this context will be deleted.

Any further data processing will only take place if you have consented to Google linking your web and app browsing history to your Google account and using information from your Google account to personalise ads that you see on the web. In this case, if you are logged in to Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing. For this purpose, Google temporarily links your personal data with Google Analytics data to create target groups.

Google Ads is a service provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland(www.google.de).
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can deactivate the remarketing cookie via thislink. You can also obtain information from the DigitalAdvertising Alliance about the setting of cookies and make settings for this.

Google Maps
This website uses Google Maps to visually display geographical information. Google Maps is a service provided by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland(www.google.de). This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in an optimised presentation of our offer and easy accessibility of our locations in accordance with Art. 6 Para. 1 S. 1 lit. f) GDPR.
When Google Maps is used, Google transmits or processes data about the use of the Maps functions by website visitors, which may include in particular the IP address and location data. We have no influence on this data processing.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.
To deactivate the Google Maps service and thus prevent the transfer of data to Google, you must deactivate the Java Script function in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.
Further information about data processing by Google can be found inGoogle's privacy policy. The terms of use forGoogleMaps contain detailed information about the map service.
Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR, which you can view here.

Google reCAPTCHA

To protect against misuse of our web forms and spam, we use the Google reCAPTCHA service in some forms on this website. Google reCAPTCHA is a service provided by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland.(www.google.de). By checking manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, this serves to safeguard our legitimate interests in protecting our website from misuse and in a trouble-free presentation of our online presence, which predominate in the context of a balancing of interests.

Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, as part of the verification methods that enable your use of the website to be analysed, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transmitted to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are analysed by Google reCAPTCHA.
No personal data is read or stored from the input fields of the respective form.

Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield.

You can prevent Google from collecting the data generated by the JavaScript or cookie and relating to your use of the website (including your IP address) and from processing this data by Google by preventing the execution of JavaScripts or the setting of cookies in your browser settings. Please note that this may restrict the functionality of our website for your use.

Further information on Google's data protection policy can be found here.

Google Fonts

The script code "Google Fonts" is integrated on this website. Google Fonts is a service provided by Google Ireland Limited, a company incorporated and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland.(www.google.de). This serves to safeguard our legitimate interests, which predominate in the context of a balancing of interests, in a uniform presentation of the content on our website in accordance with Art. 6 para. 1 lit. f) GDPR. In this context, a connection is established between the browser you are using and Google's servers. As a result, Google becomes aware that our website has been accessed via your IP address.
Insofar as information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here. Based on this agreement between the USA and the European Commission, the latter has established an adequate level of data protection for companies certified under the Privacy Shield. Further information on data processing by Google can be found in Google 's privacy policy.

7. social media

Our online presence on Facebook, Twitter, YouTube, Instagram

Our presence on social networks and platforms serves to improve active communication with our customers and interested parties. We use them to provide information about our products and current special offers.
When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. This data is used to create so-called user profiles using pseudonyms. These can be used, for example, to place adverts within and outside the platforms that presumably correspond to your interests. Cookies are generally placed on your end device for this purpose. The visitor behaviour and interests of the users are stored in these cookies. This serves in accordance with Art. 6 para. 1 lit. f. GDPR to safeguard our legitimate interests in an optimised presentation of our offer and effective communication with customers and interested parties, which predominate in the context of a balancing of interests. If you are asked by the respective social media platform operators for consent to data processing, e.g. by means of a checkbox, the legal basis for data processing is Art. 6 para. 1 lit. a GDPR.
If the aforementioned social media platforms have their headquarters in the USA, the following applies: The European Commission has issued an adequacy decision for the USA. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed here.
For detailed information on the processing and use of data by the providers on their pages as well as a contact option and your rights and setting options in this regard to protect your privacy, in particular opt-out options, please refer to the providers' data protection notices linked below. If you still need help in this regard, you can contact us.

Facebook:https://www.facebook.com/about/privacy/
Data processing is carried out on the basis of an agreement between jointly responsible parties in accordance with Art. 26 GDPR, which you can view here.
Further information on data processing when visiting a Facebook fan page (information on Insights data) can be foundhere.

Google/YouTube: https://policies.google.com/privacy?hl=de

Twitter: https://twitter.com/de/privacy

Instagram: https://help.instagram.com/519522125107875

Possibility of objection (opt-out):

Facebook: https://www.facebook.com/settings?tab=ads

Google/YouTube: https://adssettings.google.com/authenticated?hl=de

Twitter: https://twitter.com/personalization

Instagram: https://help.instagram.com/519522125107875

8. dispatch of evaluation reminders by e-mail

If you have given us your express consent to this during or after your order in accordance with Art. 6 para. 1 sentence 1 lit. a GDPR, we will use your e-mail address as a reminder to submit an evaluation of your order via the evaluation system we use. This consent can be revoked at any time by sending a message to the contact option described below.

9. contact options and your rights

As the data subject, you have the following rights

• in accordance with Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• in accordance with Art. 16 GDPR, the right to request the immediate rectification of incorrect or incomplete personal data stored by us
• in accordance with Art. 17 GDPR, the right to request the erasure of your personal data stored by us, unless further processing is necessary
  • to exercise the right to freedom of expression and information
  • for the fulfilment of a legal obligation;
  • for reasons of public interest or
  • is necessary for the establishment, exercise or defence of legal claims;
• in accordance with Art. 18 GDPR, the right to demand the restriction of the processing of your personal data, insofar as
  • the accuracy of the data is disputed by you
  • the processing is unlawful, but you oppose the erasure of the data
  • we no longer need the data, but you need it for the establishment, exercise or defence of legal claims; or
  • you have objected to processing pursuant to Art. 21 GDPR;
• in accordance with Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request that it be transferred to another controller
• in accordance with Art. 77 GDPR, the right to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters.

If you have any questions regarding the collection, processing or use of your personal data, information, correction, restriction or deletion of data as well as revocation of consent given or objection to a specific use of data, please contact us directly using the contact details in our legal notice.

To improve interaction with our visitors, we use a Java script plugin from uptain GmbH ("uptain plugin " https://www.uptain.de). This allows us to analyse your use of the website and improve our customer approach (e.g. through a dialogue window). For this purpose, we collect information about your usage behaviour, i.e. movement of the cursor, length of stay, links clicked on and any information provided. The legal basis for the processing is our legitimate interest in direct marketing and the provision of our website (Art. 6 para. 1 lit f GDPR). As a processor, uptain GmbH is strictly bound by our instructions. The information collected will not be passed on to third parties unless we are legally obliged to do so. If the information collected by the uptain plugin contains personal data, it will be deleted immediately after your visit to our website.

You can deactivate the use of the uptain plugin at any time via the following link: https: //www.ihreshopdomain.de/datenschutz?__up_tracking_unsubscribe